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Coronavirus Community Update


March 13, 2020

Good Afternoon,

We are continuing to monitor the Centers for Disease Control (CDC) and make changes that we feel are necessary to keep our community as safe as possible. In addition to the CDC, best practices are being provided to us by NC Department of Health and Human Services (NCDHHS), Centers for Medicare and Medicaid (CMS), Mecklenburg County, Life Care Services (LCS) Risk Management Task Force and our liability insurance carrier. 

After careful consideration from all our resources we have decided that large group gatherings, such as dining, activities and fitness programs set us up for a risk that we shouldn’t take. As a result we will implement the following service changes until further notice: 

Effective tomorrow, Saturday, March 14th, The Stewart Health Center will not allow visitors except for essential visitors. An essential visitor is defined as visitors for Members who may be at the end of life or have to meet with a close family member or resident representative for another important reason. If there is necessity for a close family member or resident representative visit, we ask that the visit occurs in the Member’s room and to limit the number of visits. In order to monitor visitors we ask that you call our Infection Control Nurse, Theresa Platts at 704-714-5589 to schedule your anticipated visitation time. A staff member will meet each visitor in the Stewart Health Center lobby and conduct a screening to include a temperature check. To limit exposure, the CDC is recommending tele visits which includes phone calls, FaceTime, and Skype. When possible we will assist in these types of visits if your loved one does not have access to this type of communication. If you have concerns about the necessity of your visit please call Theresa Platts, Infection Control Nurse at 704-714-5589. 

On Sunday, March 15th, will have a modified Brunch similar to the last Sunday Brunch. We will have Sneeze Guards over the buffet. We ask that you maintain “social distancing” and limit passing of plates and food.


Below is information about changes in services that are being made effective Monday, March 16th and until further notice: 

Gate Screening | Dining | Activities | Clubhouse | Transportation | Housekeeping | Maintenance | Security | Home Care | Sales | Employees | Social Distancing | Contact Info & Resources

Front Gate Screening Checks:

 — We will be screening everyone, including employees, Members and their guests at the front gate.

 — Screenings will include mandatory temperature checks for all employees and visitors between 7:00am and 7pm.

 — Starting at 7:00pm all employees and visitors will be directed to the SHC for temperature checks until 7:00am.

 — Members will be asked if they want their temperature checked, it will not be mandatory.

 — Guests and vendors with a fever of 100.4 degrees or greater will be turned away.

 — Members who voluntarily were temperature checked with a fever of 100.4 degrees or greater will be referred to Home Care immediately.

 — To keep traffic moving we will be rerouting cars to the member entry gate as necessary.

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The dining room will be closed. We will deliver one meal per member each day to your home. You will receive a memo from the Food and Beverage team describing the service change in more detail.

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All group programs and activities will be cancelled on our campus as well as off campus which includes the following:

 — All group fitness classes and sport activities.

 — Massage and aquatic training.

 — Villa and cottage large group social activities.

 — All member committee meetings.

 — Staff are researching tele or conference communication opportunities for meetings.

This is not a full quarantine so you may go in and out of the community as you feel necessary. We do however, discourage attending large gatherings.


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The Clubhouse will remain open for members only (no guests or vendors) from 7:00am to 3:00pm for the following purposes:

 — Individual activities such as swimming, exercise in Fitness Center, scheduled one on one personal training with Sharon, library use and friendly visits.

 — Please wash your hands upon entering and exiting the Clubhouse.

 — Please assist us in disinfecting before and after your use of equipment in the gym.

 — Please use sanitizer when picking up books or magazines in the library. Be sure to wash your hands before leaving the Clubhouse.


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Off campus Transportation will not be available except for essential trips such as medical appointments.

 — Members requiring transportation to a medical appointment may be screened and precautions taken to protect our staff and other members. Precautions may include the use of gloves or face masks and temperature checks. 

 — Our Drivers can help you with online grocery ordering that may be delivered by the grocery store delivery service. Our drivers will also be able to help with grocery delivery on Mondays and Fridays at 10:00am and 2pm. Please contact transportation at 704-714-5513 for this service. A separate memo will be sent out with more details on this service.


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 — In-home Housekeeping services will be suspended until Sunday, March 22nd. We will reassess resuming this service at that point and will provide you with further information. 

 — Staff will be busy this week disinfecting all common areas including villa common areas.


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 — Essential and emergency maintenance services will continue at this time. 


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 — Security services other than front gate services will run as normal. 


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Home Care:

 — Home Care services will continue to run as normal business operations. As a precautionary measure, staff may use of gloves or face masks and conduct temperature checks.

 — If you feel you need Home Care services please call 704-622-3529.

 — Home Care services may change based on guidance from our creditable resources.


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Marketing and Sales

 — A letter was sent to all Wait List Friends informing them not to visit the community.

 — The decision was also made to postpone the Tour of Homes which was planned for May 6th.


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 — We will be doing temperature checks daily for all employees.

 — Any employees with symptoms including fever will not be allowed to work until 24 hours free of fever and asymptomatic.

 — As appropriate, we will be asking employees to accept responsibilities outside of their standard responsibilities.

 — We urge you to take measures to protect yourself including limiting visitors to your home, limiting unnecessary outings, and not participating in large group meetings or events. This includes villa and cottage large group social gatherings.

We understand the necessity to remain social and do encourage a buddy system for socialization and to look after each other while we navigate through this unprecedented situation.


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Please practice “Social distancing” at all times:

The CDC defines social distancing as “remaining out of congregate settings, avoiding mass gatherings and maintaining distance (approximately 6 feet) from others when possible.”

We ask that you contact Home Care at 704-622-3529 if you are exhibiting, fever, cough, shortness of breath, diarrhea, vomiting or fatigue. In an emergency pull a life safety cord or push your pendant for a nurse to respond. Please always CALL 911 if in a life threatening situation.

Lastly, we understand that these measures may seem extreme to some of you, but please know that we put a lot of thought and consideration into the above actions. Our goal is to do what we feel will keep you as safe as possible.

All of the above measures are subject to change as we receive additional information and guidance from CDC, NCDHHS, CMS, and LCS. We apologize for the inconvenience.

I thank you for your cooperation and ensuing all of us stay safe and as healthy as possible as we get through this unprecedented situation together.


Victoria Duvall, Executive Director

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If you have questions, concerns or need more information, please contact:

Victoria Duvall at
Monica Kerns at

Helpful Resources
Centers for Disease Control
World Health Organization
NC Department of Health and Human Services


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March 5, 2020

The health, safety and well-being of our residents, employees and families is always a priority at our community. With the coronavirus (COVID-19) in the news and in the minds of many, we want to address actions, which are taking place related to this concern.

Some of the actions we are addressing include:

    • – Consistent updates and communication to those who live and work at the community.
    • – Evidence-based precautions that align with guidelines provided by the CDC.
    • – Reviewing emergency preparedness and response measures in the event that a virus impacts our community or the surrounding area.
    • – Changes to our travel and visitation guidelines for all employees, partners and guests.

We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak.
We will continue to remain vigilant in our efforts to preserve the health and safety of our community.

If you have questions, concerns or need more information, please contact:

Victoria Duvall at
Monica Kerns at

Helpful Resources
Centers for Disease Control
World Health Organization
NC Department of Health and Human Services

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